When will my order ship?

Your order will be picked and packed within an hour for items with less than 10 SKU, as long as payment is confirmed.

My order has shipped. When will it arrive?

Courier Shipping (LBC, GogoExpress): Generally 3-5 business days.

Shopee Checkout: About 48-72 hours on average, depending on location.

Real-Time Shipping with Rider Apps (Grab, Lalamove, Moveit, Angkas, etc.): Same day delivery, depending on traffic conditions.

What is your return policy?

Currently, we do not accept returns for consumable products such as Card Singles, Accessories, and Sealed Products. Upon request, we will provide pictures and videos to verify the product's condition and authenticity before shipping.

For manufacturing-related damage to items, please contact the manufacturer directly for a replacement. This includes, but is not limited to, sleeves, deck boxes, playmats, and singles from sealed packs with damages such as crimping and miscuts.

Note: All packs are sourced from untampered, factory-sealed booster boxes and are therefore non-returnable.

We reserve the right to cancel orders for products or singles with a significant price increase of 150% or more to protect our business. In the event of such cancellations, we will notify you promptly and provide a full refund.

Do you cancel orders with cards that have increased in value?

Yes, we reserve the right to cancel orders for products or singles that have experienced a significant price increase of 150% or more. This policy is in place to protect our business. If such a cancellation occurs, you will be promptly notified, and a full refund will be issued.

Right to Cancel Orders due to System Issues, Incorrect Uploads, Clerical Errors

In line with the above, we also reserve the right to cancel or refuse any orders made due to system issues, clerical errors or incorrect uploads. Including but not limited to cases where an item is supposedly priced significantly different than what is posted in the website.

E.g. Card is only P50 posted but actual fair market value is P500-10,000. 

Do you offer international shipping?

Yes, we offer shipping to other countries, however the recipient will be responsible for shipping costs and insurance. The average price of shipping outside the PH is around P3,500 or $75 USD.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier's website.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, we are unable to make any changes.

What payment methods do you accept?

We accept various payment methods including cash, Gcash, Maya, credit/debit cards, PayPal, bank transfers, Shopee checkout. For real-time shipping with rider apps, cash on delivery (COD) is also available.

Are all products guaranteed to be authentic?

Yes, all products sold by Contemporary Nook are guaranteed to be authentic. We source our products from reputable distributors and manufacturers to ensure their quality and authenticity.

Do you offer pre-orders for upcoming products?

Yes, we offer pre-orders for upcoming products. Pre-order information, including release dates and prices, will be listed on our website. Please note that pre-order dates are subject to change based on manufacturer schedules.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. Provide us with your order number and detailed photos of the damaged or incorrect item, and we will assist you with resolving the issue.

How can I contact customer service?

You can contact our customer service team through the following methods:

Email: contemporarynook@gmail.com

Phone: 0928 520 1496

Live Chat: This is through our Facebook page m.me/contemporarynook.

We are here to help with any questions or concerns you may have.